ECG BEGINS NATIONWIDE DEBT RECOVERY EXERCISE; CUSTOMERS WITH UNPAID BILLS FACE DISCONNECTION
The Electricity Company of Ghana (ECG) has commenced a nationwide revenue mobilisation exercise to recover outstanding electricity bills from customers.
The exercise, which began on Monday, November 9, 2026, is expected to run until Friday, November 27, and will cover residential, commercial and industrial consumers, as well as Ministries, Departments and Agencies (MDAs) with unpaid bills.
In a notice issued on Saturday, November 7, ECG urged customers with outstanding balances to settle their arrears to avoid disconnection and additional reconnection charges.
The company said it had deployed special teams to oversee the exercise and warned that persons involved in illegal connections, obstructing its operations or reconnecting their electricity supply without authorisation after disconnection risk arrest and prosecution.
Customers who have difficulty accessing their electricity bills have been advised to visit the nearest ECG office for assistance.
ECG has also encouraged customers to settle their outstanding bills through approved payment channels, including the ECG Mobile App.
“Customers with arrears are advised to pay their bills now to avoid disconnection, and payment of reconnection fees,” the company stated.
For further information or assistance, customers can contact ECG’s call centre on 0302611611 or reach the company through its social media platforms.
