The Government of Ghana is set to introduce a WhatsApp-based system that will allow citizens to report power outages instantly and receive faster technical response.
The initiative was announced by the Minister of Energy and Green Transition, , as part of efforts to modernise communication within the power sector.
Speaking during the final leg of President ’s “Resetting Ghana” tour of the Northern Region, Dr Jinapor explained that the new system is designed to eliminate delays associated with traditional call centres.
“We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time,” he stated.
According to him, the platform will enable consumers to quickly flag faults, allowing technical teams to respond more efficiently and reduce downtime.
The move forms part of broader reforms aimed at improving service delivery across the electricity, renewable energy, and petroleum sectors.
Authorities say the rollout will enhance customer experience, strengthen communication between power providers and consumers, and leverage mobile technology to address longstanding challenges in fault reporting and response times.
The initiative is also expected to deepen digital engagement in the energy sector while supporting government’s efforts to ensure a more reliable and responsive power supply system
