The Minister for Communication, Digital Technology and Innovations, Samuel Nartey George, has called on MTN Ghana to improve its service delivery, pricing and network coverage as the company launched its 30th anniversary celebrations in Accra.
Speaking at the launch event held at MTN House on Wednesday, the Minister commended the telecom giant for its significant contribution to Ghana’s digital and telecommunications sector over the past three decades.
He noted that Ghana’s telecom industry had evolved from limited fixed-line access in the 1990s into a modern digital ecosystem with more than 40 million subscriptions, with MTN playing a major role through investments in network infrastructure, mobile money services and digital innovation.
Mr George also praised MTN for its recently announced US$1 billion investment in network expansion and described the company as one of Ghana’s largest taxpayers.
However, he stressed that MTN’s dominance in the telecom market comes with greater responsibility to consumers.
“That designation is not a criticism; it is a recognition of your scale. But it also means the public and the Ministry will hold MTN to a higher standard on pricing, quality of service, network availability, and transparency,” he said.
The Minister highlighted growing concerns from customers over high data prices, poor network connectivity in some rural areas, dropped calls and delays in resolving customer complaints.
According to him, investments in infrastructure must result in visible improvements in customer experience across the country.
Mr George further called for stronger collaboration between government, regulators and telecom operators to address issues such as cybersecurity, infrastructure protection, digital inclusion and the digital skills gap.
He disclosed that the Ministry is reviewing policies on spectrum management and data protection to support future growth in the sector.
The Minister also urged telecom companies to increase investments in underserved communities as Ghana prepares for opportunities linked to 5G technology, artificial intelligence, cloud computing and the Internet of Things.
Meanwhile, the Chief Executive Officer of MTN Ghana, Stephen Blewett, described the anniversary as a celebration of three decades of connection, innovation and national development.
“This is not just a corporate anniversary. It is a national story, three decades of connection, progress, and possibility,” he said.
He assured customers and government of the company’s continued commitment to improving services and announced several promotions and customer engagement activities to mark the anniversary.
MTN Ghana’s Chief Corporate Services and Sustainability Officer, Adjoa Wiafe, also said the celebration focused on the company’s impact on people and communities across the country.
“Today is not about age; it is about impact. We are celebrating how far we have come and the lives we have touched,” she stated.
