The National Communications Authority (NCA) has rolled out sweeping new regulations to improve mobile telecommunications service quality across Ghana, effective February 15, 2026.
The revised Quality of Service (QoS) Key Performance Indicators (KPIs) replace outdated standards from 2004 and apply to all mobile network operators in every Metropolitan, Municipal and District Assembly (MMDA).
Key changes include:
Call drop rate reduced from 3% to below 1%
At least 95% of calls must successfully connect in more than 90% of network cells per district
Minimum Mean Opinion Score (MOS) for voice clarity raised to above 3.0 on 2G networks
Minimum average download speed on 3G networks increased to over 1 Mbps (previously 256 kbps)
SMS/MMS delivery success rate set at minimum 98%, with delivery required within 5 seconds
Operators must now provide coverage to all towns in every district — making nationwide expansion a mandatory licence condition (previously only encouraged beyond district capitals)
The NCA said the reforms respond to evolving technology, growing consumer dependence on mobile services, and the need for consistent, reliable performance across the country.
“These changes reflect the demands of modern communication needs and ensure operators are held to higher, enforceable standards,” the Authority stated.
The NCA will intensify monitoring, field testing and performance audits. Operators failing to comply face regulatory sanctions, including fines or licence conditions enforcement.
Consumers facing persistent service issues are encouraged to lodge formal complaints with the NCA for investigation and resolution.
The move marks a major step toward greater accountability in Ghana’s telecommunications sector and improved service delivery for millions of users.
