The Electricity Company of Ghana (ECG) has begun ‘Operation Fix the Bill & Pay the Bill’ today Monday, 6th November to Monday, 11th December 2023 in its operational areas.
The exercise is aimed at capturing the consumption readings of its postpaid customers to enable the company produce actual bills and also to ensure that it verifies the integrity of meter readings, builds confidence in the bills it delivers to customers, as well as collect arrears owed by customers.
In a statement issued on Sunday, the ECG stated that “In this regard, the regional and district offices will operate with a lean staff pool who will provide essential services to customers during this exercise to enable total participation by top Management and staff.”
It added that “ECG wishes to state that the Public Utilities Regulatory Commission’s LI (2413) gives us full access to all our installations, therefore customers and the general public are being advised to cooperate with ECG to carry out our mandate.”
Speaking to Journalists on Monday, 6th November, the General Manager for the Accra–East Region ECG, Ing. Bismark Otoo said the officials at the Accra East Region are poised for the exercise.
Ing. Bismark Otoo said the ECG has liaised with the security agencies to ensure law and order as they embark on this exercise.
He called on the general public to cooperate with the ECG to carry out the exercise and also asked the general public to request the ID cards of ECG officials.
“From today 6th November to December 11, we are embarking on ‘Operation Fix the Bill & Pay the Bill’ to capture the consumption readings of postpaid customers as well as collect arrears owed by customers. We are entering all houses with lights to ensure that the meters work. We are by this, calling on the general public not to disrupt the exercise. If you’re unsure of the personnel that will be assigned to your house, insist on the ID card of the person or reach the ECG and report,” the General Manager for the Accra–East Region ECG, Ing. Bismark Otoo told press men.
